Apparently I don't live here anymore.

Dear Weber State,
It seems we have a bit of a misunderstanding.
Let me get this straight. You're charging me non-resident tuition.
Excuse me?
I've lived in Utah my entire life. I've never moved more than 40 miles away from the city I was born in. I've never taken a few extensive month long vacations, I've never done ANYTHING that would warrant you thinking I am not a resident anymore.
Honest mistake? Some one put it in wrong? I would take that answer gladly. An apology would be nice. Sorry we screwed up, let us fix this immediately, it will show that you are a resident in 2 business days. Is that what happened though? No.
This is the lovely conversation I had with your staff today:
Me: Hi, So I'm looking online at my tuition right now, and it's almost $7000, and all my charges say non-resident tuition in front of them. I'd like to know why?
Cashiers office dude: Tuition is a lot more expensive for non-residents.
Me: Oh, I'm sorry, I should have specified... I AM a resident. I have been my entire life. I'm just not sure why that's changed now...
Cashiers office dude: Let me transfer you to admissions. They take care of that stuff.
Me. Oh...ok, thanks.
*ring ring*
Admissions lady: Weber State Admissions, how can I help you?
Me: Hi, I was just checking my tuition online and I noticed that I'm being charged for non-resident tuition... But I'm a resident. I was wondering if you could help m-- (she then kindly cuts me off)
Admissions lady: You need to go online and go to the residency tab on the home page, there's a form you need to fill out to request residency.
Me: I'm sorry, what? I need to fill out an application to request residency in the state that I've lived in my entire life?
admissions lady: Yes, you need to fill it out so we can process it, is that all I can help you with today?

Seriously, Weber State? I'm already paying you a ton of money, but screw that I guess. Thank you for being absolutely no help and for your employees treating me like I was an idiot and a burden to help when it was YOUR mistake to begin with.
No one asked me "Can I get your name and student number so I can look you up and see what's going on?" No one bothered to ask if I'd ever been charged non-resident tuition before or even tried to help me. No one checked my records to see that the last 2 years I've been paying resident tuition. NO ONE BOTHERED.
So now I guess I get to actually come in and fight with you because there is no way I'm filling out an application to request residency in a state that has always recognized me as a resident because I HAVE NEVER LEFT.

Sincerely,
Kirsten Mortensen
P.S. GO AGGIES! UTES! COUGARS! ANYWHERE BUT WEBER!